Consulting Service
Implementation:
A solution for ERP and CRM encompasses the way of doing business with your customers and the way of collaborating with people across the entire organization. Our implementation service bridges the gap between standard (Out-Of-The-Box) features offered by off-the-shelf open source software package and your unique business requirements, which includes:
- Workflow customization
- Data loading customization
- Access control enhancement
- Email customization for notification and campaign
- Business entity customization
- Business logic customization
- Report enhancement
- UI customization
Integration:
The ERP and CRM solution may entails marketing, sales, support, knowledge management, analysis and even more. Typically, this application would need to be integrated with various legacy applications through standard or custom protocols or channels. Our integration services includes:
- Implementing Web-to-lead or Web-to-case integration
- Integrating with Portal solutions
- Integrating with BI tools
- Integrating with HR systems
- Integrating with ERP systems
Support Service
Level 2 and 3 Application Support:
Our unique application maintenance service offering set us apart from any other company who implement ERP and CRM solution as we are committed to build a long term relationship with our customer after a successful implementation. We have a dedicated technical support and maintenance team who provides on-demand online support for your applications. A proven support process is established to ensure the quickest resolution of those issues raised depending on the service level agreement.
Training Service
Our training service includes:
- Training for business end users
- Training for system administrators
- Training for technical developers
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