Consulting Service

Implementation & Consulting services:

Our experienced team of Ariba consultants will work with you to craft a solution that serves your unique business needs. We are there not only for new customers who start out in this Ariba solution space but also for current Ariba customers who are looking to do their business in a more efficient way. Our implementation service includes configuring, customizing Ariba solutions with the inclusion of legacy integration touch points with legacy ERP systems (SAP and Oracle) through proven integration toolsets e.g. TIBCO Active Enterprise and IBM Websphere MQ series. With our vast implementation experience in the APAC region, our team can certainly bring forth unique set of values to your business.

Global Solution Rollouts:

With the right blend of our experience and product expertise, we are definitely confident in rolling out global solutions to your regional enterprises. This is coupled by our proven project methodologies in end-to-end aspects of implementation such as change management, project management, business process consulting, technical development and system integration. Last but not least, we consult in key localization issues and recommend best of its breed solution architecture for a global solution.

ERP Integration:

Many companies have already constructed their E-Business solution for time, and ERP system is widely used in their business. It would be a risky issue that integrating all the different systems to work together no matter cost-wisely or operation-wisely, if they want to add or construct a new system. We have experienced and proven technology on the integration between Ariba and major ERP systems, such as Oracle, SAP etc.

Application Health Check:

Besides corrective maintenance, our team also provides preventive maintenance service that would help you to eliminate potential performance issues that could arise in your Ariba applications. This comprises of a periodic health check that analyse the system performance, highlight any potential performance bottleneck and derive appropriate performance recommendations in the existing solution architecture.

Support Service

Level 2 and 3 Application Support:

Our unique application maintenance service offering set us apart from any other company who implement Ariba solutions as we are committed to build a long term relationship with our customer after a successful implementation. We have a dedicated technical support and maintenance team who provides on-demand online support for your Ariba applications. A proven support process is established to ensure the quickest resolution of those issues raised depending on the service level agreement. We provide level 2 and level 3 application support to manage production issues which encompass delivering fixes due to customization and collaborating with Ariba product team through Ariba TSS to resolve base product issues.

System Analysis:

We provide in-depth analysis to the production application log files from time to time to identify any potential issues or performance bottleneck.
  • System Deployment
    • System deployment includes, setting up new instances, service pack installation and system migration.
  • Service pack installation:
    • Applying specified service pack for your instances to resolve base product defects which are sometimes driven by the business requirements
  • Setting up new instances:
    • Installing new instances for training, testing or any other purposes that mirrors the production environment
  • System Migration:
    • Migrating instances or databases from one server to another server

System Enhancement:

To keep pace with the ever changing business needs, we can help you to enhance your existing Ariba applications to roll out new functionalities to your business users to deal with their growing set of business challenges. Our expertise in Ariba solutions enable us to quickly grasp an in-depth understanding of your current solution, analyze your business issues so as to propose enhancements that are both cost effective and add significant value to your business.

Training Service

End User Training:

We have been providing end user training service to conduct training course for business users on the features and functions of Ariba product suite to get them familiar with the system and use it more easily.

Administrator Training:

We also offer training programs for Ariba system administrators on Ariba related administrative tasks and maintenance, such as data maintenance, catalog management, user account management, system monitoring, etc.

Developer Training:

If the development team or application maintenance team from customer side is qualify enough to handle minor customization for their own, we have technical training program for these people to understand the basis of Ariba methodology and standard Ariba technologies, such as AML, java customization, workflow, Tibco, approval flow, etc.